Megan Klaphake is currently a CSR for Ross Nesbit Agency/Kensington Insurance in Belgrade, MN. She started working for the agecy as a CSR in April of 2019 but has always been in the customer service industry in one way or another. Megan started her CSR career in the agency new to the personal lines industry. She has had the opportunity to grow in her knowledge in the field and plans to expand that even more. She will be working on obtaining her license in Life & Health and then her CISR designation.
Each year, a group of exceptional insurance professionals are selected to represent their states and then can compete to become the National Outstanding CSR of the Year. This prestigious award, regarded as the foremost national award of its kind, recognizes the contributions and commitment of those who serve clients within the insurance industry.
To be eligible for the top state honor, the 2024 candidates submitted an essay on the following topic:
“In today’s volatile economy, both property and auto markets are in turmoil, with soaring rates and inflation impacting insurance agencies and their customers. CSRs face unexpected challenges from global events, economic shifts, and emerging risks. Explore how resilience and adaptability are crucial for CSRs to navigate these challenges, maintain customer satisfaction, and share real-life examples of success in meeting evolving customer needs amidst adversity. In your essay, discuss how the dual pressures of economic instability and customer expectations shape the role of CSRs, and discuss the innovative approaches and best practices employed to mitigate challenges and foster enduring customer relationships.”
Additionally, entrants must have demonstrated commendable service to their agencies, their industry, and their community.
